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Purchased gems not showing up in game

Skylanders Lost Islands Forum

Purchased gems not showing up in game

Yesterday I bought gems, my Apple account showed the charge yet the gems never made it in game.

How can I get this looked at?

Level 1
Likes: 0
Posts: 1
Registered: ‎14-12-2013
5 REPLIES

Re: Purchased gems not showing up in game

in reply to Killemagain

I Have the same problem i successfully purchased 0 gems for $4.99

Level 1
Likes: 0
Posts: 1
Registered: ‎23-12-2013

Re: Purchased gems not showing up in game

in reply to Tamiya1

Same here

Level 1
Likes: 0
Posts: 2
Registered: ‎23-12-2013

Re: Purchased gems not showing up in game

in reply to LooveDoctor

Hi there LooveDoctor,

We have responded to your discussion here:

DONT BUY ANYTHING IN-GAME!!!! 0 GEMS WHEN BUYING!!!!

Can you please provide us with the requested information in that discussion?

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Purchased gems not showing up in game

in reply to Tamiya1

Hi Tamiya,

How long ago did you purchase the gems?  Have you tried shutting down the device and restarting to see if the gems appear for you?  Additionally, can you please specify the device you are on as well as the operating system version?

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
Highlighted

Re: Purchased gems not showing up in game

in reply to Killemagain

Hi Killemagain,

Can you please report back and let us know if the gems ever appeared in-game for you?  Which device are you on?

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
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