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Re: My game won't download

Skylanders Lost Islands Forum

Re: My game won't download

I am experiencing the same problem, was on level 37, and now game will only play at level 1. I have re-installed numerous times, and it fails as soon as I sign in to the Activate portal

Level 1
Likes: 0
Posts: 3
Registered: ‎22-10-2013
6 REPLIES

Re: My game won't download

in reply to Kenmars

Hello Kenmars,

I went ahead and created a new thread for you. Now, in order to further look into this matter, please provide me the following information:

1. Your Activate name.

2. Previous and current level. (Only applies if the account was reset to level 1 or rolled back).

3. Any gems lost and dollar amount spent on gems. (Indicate whether or not gems were lost).

4. The device you are on as well as the iOS version.

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 995
Posts: 6528
Registered: ‎04-06-2013

Re: My game won't download

in reply to Seanicus23

How where you able to get this fixed? I haven't even started the game yet. Have downloaded the app tried to load, rebooted phone and tried to load, even have uninstalled and reinstalled still the same issue of Kaos being an issue. My phone has the latest software update available for it and has close to 30 GB of free space with full WiFi connectivity any help would be appreciated.

Level 1
Likes: 0
Posts: 1
Registered: ‎05-12-2016

Re: My game won't download

in reply to Ismenios

It seems this issue is happening a lot over the last few weeks. Check out this post: https://community.activision.com/t5/Skylanders-Lost-Islands-Forum/I-can-t-do-content-download/m-p/10...

Level 21
Likes: 61
Posts: 388
Registered: ‎06-01-2015

Re: My game won't download

in reply to Kenmars

Hi Emilio,

Thanks for reply:

Activate Name: *Email Address Remove By Moderator*

Current level 4, previous level 38

Had about 100 gems, and have spent about $10

Running on iPad 4 on IOS 7.0.03

Thanks

Level 1
Likes: 0
Posts: 3
Registered: ‎22-10-2013

Re: My game won't download

in reply to Kenmars

Hello,

For privacy reasons, I have removed your email address.

I will go ahead and forward up your information to be further looked into. At this time I do not have an exact ETA on when this will be reviewed, but I will update you as soon as I hear something.

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 995
Posts: 6528
Registered: ‎04-06-2013

Re: My game won't download

in reply to Kenmars

We have installed all the updates, and the IOS updates, and the game works with a new profile, but whenever I try to link to the original profile, I still get the download error.

Please let me know whether you have a fix for this, or if I should write the game off as a failure.

Thanks

Ken

Level 1
Likes: 0
Posts: 3
Registered: ‎22-10-2013
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