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Re: Skylanders Lost Islands not loading my data.

Skylanders Lost Islands Forum

Re: Skylanders Lost Islands not loading my data.

I have exactly the same problem (except the message which is in french because I'm in France).

My user name on Activate is metazine.

I am level 36 with 36 Slylanders, over 6,000,000 coins and about 100 gems. I have 99 friends.

I can see on forums that many people have this problem.

I REALLY appreciate the bug fix.

Thank you

Level 1
Likes: 0
Posts: 2
Registered: ‎19-10-2013
3 REPLIES

Re: Skylanders Lost Islands not loading my data.

in reply to metazine

Hello metazine,

First off, I have gone ahead and created a new thread for your issue.

Now, I am very sorry to hear about the reset that you have encountered. In order to further look into this matter, I will need the following information:

- Activate Name

- Real world currency used on account

- Level before/after the reset occurred

- Device being used

- Date the issue occurred

- Game Version

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 993
Posts: 6526
Registered: ‎04-06-2013
Highlighted

Re: Skylanders Lost Islands not loading my data.

in reply to Seanicus23

EmiliozGunz a écrit:



Hello metazine,



First off, I have gone ahead and created a new thread for your issue.



Now, I am very sorry to hear about the reset that you have encountered. In order to further look into this matter, I will need the following information:


- Activate Name : metazine


- Real world currency used on account : 0 ;-)


- Level before/after the reset occurred : 36 / 1


- Device being used : iPad with iOs 7.0


- Date the issue occurred : 14 october


- Game Version  : 1.7



Thanks,


^JG


ATVI Support


My answers are besides the questions.

Thanks for your action

Level 1
Likes: 0
Posts: 2
Registered: ‎19-10-2013

Re: Skylanders Lost Islands not loading my data.

in reply to metazine

I have taken down all of the information you have provided me and will be forwarding it up to our teams for further review. At this time I do not have an exact ETA on when this will be reviewed, but I will update you as soon as I hear something.


Thanks,

^JG

ATVI Support


Community Coordinator
Likes: 993
Posts: 6526
Registered: ‎04-06-2013
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