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Skeletal Cynder, crashed game.

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Skylanders Lost Islands Forum

Skeletal Cynder, crashed game.

I won Skeletal Cynder, but my game crashed. Now she's gone. What should I do? I have a screenshot too!

Level 1
Likes: 0
Posts: 2
Registered: ‎29-10-2013
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Skeletal Cynder, crashed game.

in reply to mTnHohesC
Solution
‎30-10-2013 09:02 PM

Hi mTnHohesC,

I'm sending you a DM with some additional information. Please check your inbox.

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
3 REPLIES

Re: Skeletal Cynder, crashed game.

in reply to mTnHohesC

Hello mTnHohesC,

I am very sorry to hear about the lose of your champion. In order to further look into this matter, can you please provide me the following information:

  • Activate Name
  • Real world currency invested into the account
  • Other than Skeletal Cynder, is anything else missing from your account
  • Level before/after the reset occurred (This only applies if your account was reset)
  • Device being used
  • Date the issue occurred
  • Game Version

Also feel free to add any additional information that you feel may be pertinent to our investigation.

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 995
Posts: 6528
Registered: ‎04-06-2013

Re: Skeletal Cynder, crashed game.

in reply to Seanicus23

1: My Activate Account is "mTnForFame"

2: Nothing yet

3: No, everything is fine

4: /

5: iPad3

6: 29th October 2013

7: 1.7.0

Thanks for your help!

And I'm sorry for my bad english...

PS: Here is the screenshot (;

http://s7.directupload.net/images/131030/7k3cdss2.png

Level 1
Likes: 0
Posts: 2
Registered: ‎29-10-2013

Re: Skeletal Cynder, crashed game.

in reply to mTnHohesC
Solution
‎30-10-2013 09:02 PM

Hi mTnHohesC,

I'm sending you a DM with some additional information. Please check your inbox.

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
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