- Activate Name: natsplat80
- Real world currency used on account: $20 (approx)
- Level before/after the reset occurred: 34
- Device being used: iPad
- Date the issue occurred: 10-26-13
- Game Version: 1.7.0
Thank you in advance.
Thanks for taking the time to provide me with all of your information. Just a quick clarification. Was your account completely rolled back to level 1, or was this just a partial reset. What all was affected on your account?
Hi, thank you for replying.
Yes, it rolled back to level 1. It happened when I downloaded the latest update.
My kids also said I was at a higher level, level 37 or 38.
Is there any further progress on this issue? It remains unresolved. Haven't played Skylanders in weeks and I'm not the only one with this issue.
Latest Version 1.8.0 doesn't work either.
the support code I was given in the game is: THJX2NWOHH09
I hope it gets resolved soon.