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Skylanders Lost Islands not loading my data.

Skylanders Lost Islands Forum

Skylanders Lost Islands not loading my data.

The recent update rolled my Skylanders Lost Islands back to Kingdom level 1 and I have lost all data.

I tried to login to my activate account and the screen I now receive says:

  "Retry download   Kaos is at it again and has caused a problem with your download.  Please check your connection and insure you have enough storage space on your device."

My user name is

I have tried downloading my activate saved data both on 3g and on wifi.

I have reinstalled several times with the same result each time.

I had 77 Skylanders, about 380 wish stones, about 150 gems and over 5,000,000 in coins, I was on level 37.

I am using  ios 7.0.2

I have 3.0gb available storage on my device.

I have spent money on this game and would appreciate it if you can correct the problem.

Thank you,

Denise Kimbrell

Message was edited by: OGHuxtable  For privacy purposes, we have removed your email address from this post.

Level 1
Likes: 0
Posts: 3
Registered: ‎18-10-2013
3 REPLIES

Re: Skylanders Lost Islands not loading my data.

in reply to DeeAnneK

Hello Denise,

My apologies for the delay in getting back to you. And I am sorry to hear that you are having issues with your account. In order to further look into this for you, I will need the following information from you:

- Activate Name

- Real world currency used on account

- Level before/after the reset occurred

- Device being used

- Date the issue occurred

- Game Version

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 991
Posts: 6521
Registered: ‎04-06-2013

Re: Skylanders Lost Islands not loading my data.

in reply to Seanicus23

- Activate Name:

- Real world currency used on account: approximately $80 spread out over many months

- Level before/after the reset occurred : before 37 / after 1

- Device being used iphone 4s IOS 7.0.3

- Date the issue occurred: Oct 15, 2013

- Game Version: 1.7.0

Additional notes are in the original post above.

Message was edited by: OGHuxtable For privacy purposes, we have removed your email address from this post.

Level 1
Likes: 0
Posts: 3
Registered: ‎18-10-2013
Highlighted

Re: Skylanders Lost Islands not loading my data.

in reply to DeeAnneK

Hi Denise,

We apologize for any inconvenience this may have caused.  I will send you a follow up DM regarding your issue.  Please be sure to check your inbox.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
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