last night I purchased 3 of the $14.99 gem packs but only received the gems for one of them. need to know what I need to do to get refunded for the 2 packs that I didn't receive. I did double check with my bank and I was charged for all 3 packs. very frustrated about all of this!
We appreciate you taking the time to post regarding your transactions. It's a bit unclear if the three purchases were intentional or if you were experiencing an issue while making the purchase and the account was charged two additional times. If the two additional transactions were not intentional and the account was charged, you will need to contact iTunes Support iTunes - Contact Us - Apple Support or Google Play Support Google Play support specialists: Supported languages - Google Play Help whichever the purchase was made for additional assistance.
Yes the purchases were intentional but I didn't receive the gems or wish stones that came with the gem purchase. This also happened again this evening with 2 more Gem packs. I am getting extremely frustrated trying to advance in this game and continually being charged for gem packs and not receiving the content.
I'll send you a private message regarding the matter. Please be sure to check your inbox.