Showing results for 
Search instead for 
Did you mean: 

gem packs not received

Skylanders Lost Islands Forum

gem packs not received

last night I purchased 3 of the $14.99 gem packs but only received the gems for one of them. need to know what I need to do to get refunded for the 2 packs that I didn't receive. I did double check with my bank and I was charged for all 3 packs. very frustrated about all of this!

Level 1
Likes: 0
Posts: 2
Registered: ‎14-02-2014
3 REPLIES

Re: gem packs not received

in reply to doubletrubble

Hi Doubletrubble,

We appreciate you taking the time to post regarding your transactions.  It's a bit unclear if the three purchases were intentional or if you were experiencing an issue while making the purchase and the account was charged two additional times. If the two additional transactions were not intentional and the account was charged, you will need to contact iTunes Support iTunes - Contact Us - Apple Support or Google Play Support Google Play support specialists: Supported languages - Google Play Help whichever the purchase was made for additional assistance.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: gem packs not received

in reply to _KidA_

Yes the purchases were intentional but I didn't receive the gems or wish stones that came with the gem purchase. This also happened again this evening with 2 more Gem packs. I am getting extremely frustrated trying to advance in this game and continually being charged for gem packs and not receiving the content.

Level 1
Likes: 0
Posts: 2
Registered: ‎14-02-2014

Re: gem packs not received

in reply to doubletrubble

Hi Doubletrubble,

I'll send you a private message regarding the matter.  Please be sure to check your inbox.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
Visit us for the latest news, game information, screenshots, downloads and links. GO TO BLOGS