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lost islands data reset to level one

Skylanders Lost Islands Forum

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lost islands data reset to level one

I am ashamed to say I spent too much money on gems to advance my gameplay and reached level 36 with around 80 skylanders and all their necessary homes and gizmos etc., Now I am back at level one and am very angry not just for the loss of everything in the game but for the fact that my 7 year old grandson cannot continue to play. I am the only person he can share with on fb.  I have read complaints on sites that this has happened to many people with no efforts by anyone to resolve the issue.  I will be reasonable and just ask for my game data back unless of course there has been a CLOUDBURST and if that is what has happened, I want my money back(especially for the gems I purchased just before the game reset}.  I wouldn't mind someone helping with this before I return the PS games I bought him for the holidays.

Level 1
Likes: 0
Posts: 1
Registered: ‎02-11-2013
1 REPLY

Re: lost islands data reset to level one

in reply to grandma-in-NS

Greetings Gradman-in-NS,

I am quite sorry to hear about your reset Lost Islands issue. In order to further look into this matter for you, I will need the following information:

•Activate Name

•Real world currency invested

•Other than Ramses, is anything else missing from your account

•Activate Name

•Real world currency used on account

•Level before/after the reset occurred

•Device being used

•Date the issue occurred

•Game Version

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 990
Posts: 6511
Registered: ‎04-06-2013
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