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my game won't save my progress??

Skylanders Lost Islands Forum

my game won't save my progress??

First of all sorry for my bad english, it isn't my native language.

My game won't save my progress, it started the evening before the swap force update. and after a few minutes playing the app shuts down completely.

and when I play ( in those sort few minutes ) I can't visit friends, go to the wishing well because then it stops instantly.

I try-ed un-installing and re-installing the app several times, but that didn't work.

I play on ipad mini with the latest software update.

     level                38   73.3%    

     skylanders      87         

     gems              3077    

     money            70.799.041

     energy            14.459.110

     cudo's            3.313

     Wish stones    1342

     friends            46

What to do????????????????

Level 1
Likes: 0
Posts: 5
Registered: ‎23-10-2013
5 REPLIES

Re: my game won't save my progress??

in reply to JeroenDeJong

Hello Jeroen,

Thanks for taking the time to provide me your information! I will require some additional things from you. Please let me know the following:

- Activate Name

- Real world currency used on account(If you do not know the exact amount used, a rough estimate would suffice)

- Date the issue started

- Game version you are running

- How many accounts used on the device

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 991
Posts: 6511
Registered: ‎04-06-2013

Re: my game won't save my progress??

in reply to Seanicus23

HI,

activate name is Jeroen de Jong

about €200

it started the night before the swap force update, so that would have been the 13th of October

i did install the swap force update when it came out.

Only 1 account is being used on my ipad mini

Level 1
Likes: 0
Posts: 5
Registered: ‎23-10-2013

Re: my game won't save my progress??

in reply to Seanicus23

HI,

Is there any progress in solving the "saving problem" with lost island????????

I Didn't hear anything for 4 days now, and I hope to hear that the problem is being solved as we speak.

greetz Jeroen

Level 1
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Posts: 5
Registered: ‎23-10-2013
Highlighted

Re: my game won't save my progress??

in reply to JeroenDeJong

Hello,

My apologies for the delay in response. I have taken down all of the information you have provided me and will be forwarding it up to our teams for further review. At this time I do not have an exact ETA on when this will be reviewed, but I will update you as soon as I hear something.

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 991
Posts: 6511
Registered: ‎04-06-2013

Re: my game won't save my progress??

in reply to Seanicus23

Hello,

This morning when I tryed to play lost islands again, I found out that every thing is back to normal again. And now I can play again as before.

so you could say "the dark days are over"

thanx for whatever you did to fix the problem.

greetz Jeroen

Level 1
Likes: 0
Posts: 5
Registered: ‎23-10-2013
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