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Game play sticking at same point in Level 14 - Fantasm Forest

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Skylanders SWAP Force Forum

Game play sticking at same point in Level 14 - Fantasm Forest

My son has a problem with Skylanders Swap Force (Wii) freezing its game play at exactly the same point in level 14 (Fantasm Forest) every time.  You can still shoot water as well as quit to other options and then return back to the stuck game, but you're left with no enemies in front of you and just the music playing!  Any ideas?

Level 1
Likes: 0
Posts: 2
Registered: ‎28-12-2013
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Game play sticking at same point in Level 14 - Fantasm Forest

in reply to _KidA_
Solution
‎30-12-2013 03:20 AM

Hi there - Thanks for the advice.  In actual fact the game disk was brand new and our Wii has never been online (ever, in fact!).  However we have now resolved the problem!   Having noticed other general postings about clearing space to free up storage blocks, I thought it was high time we did some housekeeping and so we cleared a load of old saved game stuff off the unit.  This appears to have fixed the problem and my son has got well passed where it was sticking before.  An error message would have been good since these sort of explicit exceptions should really be caught in the code, but hey, it's working fine now! 

Level 1
Likes: 0
Posts: 2
Registered: ‎28-12-2013
3 REPLIES

Re: Game play sticking at same point in Level 14 - Fantasm Forest

in reply to timbo337

Hi Timbo337,

If you haven't already done so, please check the game disc for any smudges, scratches, or cracks.  If any dirt or fingerprints, clean the disc with a nonabrasive cloth.  Do not use water or chemicals.  Additionally, make sure the portal cable is not bound and completely extended.  You will also want to make sure the portal is not near any electronic devices or other portals.

Please try playing offline (disconnect the console from the Internet) to see if the freezing still occurs.

Let us know the results.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Game play sticking at same point in Level 14 - Fantasm Forest

in reply to _KidA_
Solution
‎30-12-2013 03:20 AM

Hi there - Thanks for the advice.  In actual fact the game disk was brand new and our Wii has never been online (ever, in fact!).  However we have now resolved the problem!   Having noticed other general postings about clearing space to free up storage blocks, I thought it was high time we did some housekeeping and so we cleared a load of old saved game stuff off the unit.  This appears to have fixed the problem and my son has got well passed where it was sticking before.  An error message would have been good since these sort of explicit exceptions should really be caught in the code, but hey, it's working fine now! 

Level 1
Likes: 0
Posts: 2
Registered: ‎28-12-2013
Highlighted

Re: Game play sticking at same point in Level 14 - Fantasm Forest

in reply to timbo337

Hi Tim,

Thank you for the update.  We're glad to hear you were able to resolve your issue.  Should you ever need assistance, feel free to let us know.

Regards AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
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