I contacted Activision and the key is to disconnect your Wii from the internet. It works after that. Do not reconnect to internet at this time. They are passing on the information and hopefully going to either patch or replace disks. I have left my info and they said they will contact me when their developers find a solution.
Sorry to hear that you guys are running into a freeze. Can you please go ahead and try what some of your fellow Portal Masters have suggested below; disconnecting your console from your network, and see if you can play without an issue then?
Also, if you know, please let us know approximately how old your Wii is.
This is being looked into as I type this, and the moment any of us on the team hear more, we'll definitely let everyone know.
Thanks for your reply. Unfortunately, we already returned the game. After trying three discs and making so many trips back to the store, I was so discouraged, I just wanted out all together.
To answer your question, our Wii is about 5 years old.
Very sorry to hear that! I do thank you for taking the time regardless and let us know the requested information. It will prove very helpful with our investigation.
Should you decide to obtain another copy, please feel free to contact us with any other issues that you may be having.
My sons has been freezing and I do not have the Internet connection setup at all.
Wanted to let you know that there was an update pushed that has addressed these freezes. If you are still encountering any freezes, then please send me a private message with further details regarding the specifics.
Had the same issue, tried the internet thing, no go. What has fixed it for me is to free up 1500+ blocks of free space. I first moved all my
sons saved games I could to the sd card, this only got me up to about 600. I then moved the internet + video channel to the sd card,
this freed up over 1100 blocks alone, giving me a total of 1700 free. I then re-enabled my wireless and played the game. It has worked
perfectly since doing the above. They are pushing a hotfix which requires 1500 blocks, this worked for me, hopefully it works for
everyone else as well.