Why am I not getting regular and rare supply drops for leveling up?

World War II Xbox One

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Every time I've leveled up and it shows the certain weapon upgrades along with a rare supply drop but I go to my supply drops and the mail officer and nothing is there this has happened at least 4 to 6 times. I'd like to know why and if this is still happening to others? Thank you.

OGLincoln420#3508302
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