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      • 10. Re: Wii Disc Drive Failures and How Nintendo is Helping Out

        McMurphy wrote:

         

        I own a Nintendo Wii copy of Black Ops; however, my console suffered from permanent disc drive failure on January 14th, 2011 while playing Black Ops.  My game of Black Ops froze, and it forced a restart. After rebooting, it can no longer read any game discs; instead, I got the "Disc Cannot be Read...Consult User Manual for troubleshooting options" error message. When, after a prolonged period of the disc drive spinning, a disc could be read, it resulted in lagged gameplay. For example, the A Button was rendered unresponsive and I would spawn into the match after everyone else without a primary weapon.  Soon, however, the disc drive of the Wii could not load a disc at all. All regressive steps happened in the period of one evening of Nintendo Wii playing after the Black Ops game froze.

        The good news is that Nintendo, even though my Wii's warranty expired about two years ago, is fixing my console and replacing my Black Ops disc for free. 

        Over at my clan's forum (I am the founder of the Gunslingers), I have been sharing my positive experience with as much detail as possible with my fellow clanmates so, if they should have the misfortune of having the same fatal disc reading errors, they can arm themselves with the correct information and not be stuck with either a repair bill or a permanently damaged Nintendo Wii console.  BJS, a GS* Leader, pointed out to me that the Nintendo Wii Black Ops community at large has been going back and forth about the subject matter, and the information may be helpful for all Wii gamers.  He was far too polite to start that statement with, "Hey, Selfish Bastard..."

        That said, all the following information is derivative of me speaking directly with a Nintendo Wii representative.  I do realize there is a lot of conflicting information about Black Ops and Wii console failures floating around.  All I can vouch for is of my own personal experience on the matter and that I have, indeed, had my shipping, console's repair fees, and replacement copy of Black Ops paid for by Nintendo.  I hope anyone in a similar situation as me finds the following information helpful.  Here is what I have been told by a Nintendo Rep:


        1.) Nintendo has an open case on Black Ops.  Prior to mentioning that I was playing Black Ops when the disc reading errors occurred, the Nintendo representative was recommending that I purchase a Nintendo endorsed cleaning kit and see if that corrected the issue.  If it didn't correct the problem, I would pay $75 plus shipping fees (since my system's one-year manufacture's warranty had expired) to send it to a Nintendo repair shop for them to replace the disc drive.  When I finally mentioned the game, the Nintendo Representative said, "Wow.  You should have told me you owned Black Ops.

        2.) Nintendo will repair a Wii system for FREE if the damage is caused by Black Ops.  They will pay for Fed Ex Express shipping.  They will pay for replacing the disc drive in the Wii  System.  They will send it back with a new copy of Black Ops.  Why?  Nintendo acknowledges that, although this is damage caused by third party software and my warranty has expired, it is software that is legal and bearing the "Official Nintendo Seal."  According to the representative, they have had a multitude of similar cases in relation to Black Ops and, in his words, "Activision has caused us a lot of problems with Black Ops." 

        3.) Disc Drive Errors relating to Black Ops are NOT due to faulty Nintendo Wii consoles.  Other sources have claimed that disc drive crashes have occurred only with Wii consoles with pre-existing issues or customer mishandling.  Nintendo disagrees.  In contrast, the Nintendo representative said certain copies of Black Ops can "put the final nail in the coffin" for older Nintendo Wii consoles, and shorten the lifespan of new Wii consoles due to frequent game freezes.  Nintendo believes this is the case to such a degree that it is fixing disc drives at its own cost and seeking reimbursement by Activsion on the back end of the process.

        4.) Nintendo will not fix the problem if it sees software or hardware mods installed.  The free fix of the disc drive errors is not applicable if the company's techs notice software or hardware mods/hacks installed on the system, regardless if Black Ops is the cause or if you are still under your manufacture warranty.



        If you are a Nintendo Wii Black Ops player and have had the misfortune to have the game cause a disc drive failure, these are the steps in which to get your system fixed, shipped, and get a new copy of Black Ops for free:


        A.) Call the Nintendo Tech Line: 1-800-895-1672

        B.) Tell them that you have done the troubleshooting recommended in your Nintendo Wii User Manual and the "Disc Could Not Be Read" error message still persists.

        C.) Tell them that the issue occurred while playing Black Ops.  At this point, the Tech should acknowledge that Nintendo will fix the issue for free.

        D.) After giving the appropriate contact information, Nintendo will send you a pre-paid Fed Ex Express shipping label to your email address that you will print out.

        E.) You will use that label to send just the Nintendo console (i.e.: no accessories or cables) boxed up and the Black Ops game disc in a Ziplock back.

        F.) Nintendo claims that, for United States customers, you will get your fixed system and new copy of the game in two-to-three weeks, and in less time for California residents because the main repair shop is based in California.

        G.) Because Nintendo is well aware of the nature of the disc drive errors relating to Black Ops, representatives are fairly sure that game data and saved files will not be lost in the repair process.



        Again, I hope those of you Wii players in a similar situation have found the information of use. 

        [ Source & Updates - http://www.gunslingergaming.com/phpbb/viewtopic.php?f=145&t=3769 ]


        i am sorry but WHAT THE ****  i pay 85 dollars for my wii to be fix but you get you done for free .... luck son *****
        • 11. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
          BOEBEL
          Could this maybe be the reason the update is taking so long?  Nintendo is possibly going over it with a fine tooth comb to make sure the fixes will not put more stress on the machines?  Especially if they are doing repairs, shipping and game disc replacements gratis.  Just a thought.
          • 12. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
            I'm curious about the new Black Ops disc they are sending out with the fix. Wondering if it will be a different format or what? The Nintendo rep I spoke with didn't mention a disc exchange but I will ask about that when I call in for a status update. Wouldn't it be sad and embarrassing for Treyarch if they had to do a Black Ops recall. I wonder how many more Wiis will break down before First Strike drops and how many more will die after!
            • 13. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
              bluesy_92
              What does it mean "certain copies?"

              I have had the game since release date, and yes, it has frozen on me a few times.  But, I though disc drive damage was from accelerated wear when reading from the disc - which is on every copy.

              Am I missing something?
              • 14. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
                I personally think the defective disk thing is bull.  If there was a defect in the printing process, it should affect everyone with that defect in the same way.  The fact that the game runs fine for days/weeks/months before there is a problem (when nothing different has been done in the game) suggests that it is not a faulty disk, but rather accelerated hardware failure.

                The fact that some peoples Wii's freeze is not related to the disk drive failure.  In fact, I believe the opposite to be true in that weak disk drives are causing the freezing.   The most a game freeze can do to damage your system would be to corrupt data.  It is no way could cause hardware failures.
                • 15. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
                  enfieldpwn1

                  godsmack(the original) wrote:

                   

                  enfieldpwn1 wrote:

                   

                  no!!!!!!!!!!! u mean to tell me a bought a brand new wii with extended warranty for 220$ (christmas money and savings and selling some games)  and i cud hav got it repaired for  free with new game!!!??????? fml!!!!!!



                  What a fvcking idiot. Why spend $220 when you could have had it repaired for at most $85 and now for free. This is the funniest thing I have read on the boards all day.



                  i bought a new one due to the fact that my old 1 was modded and nintendo wud not fix it.
                  • 16. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
                    bluesy_92

                    kweagle wrote:

                     

                    I personally think the defective disk thing is bull.  If there was a defect in the printing process, it should affect everyone with that defect in the same way.  The fact that the game runs fine for days/weeks/months before there is a problem (when nothing different has been done in the game) suggests that it is not a faulty disk, but rather accelerated hardware failure.

                    The fact that some peoples Wii's freeze is not related to the disk drive failure.  In fact, I believe the opposite to be true in that weak disk drives are causing the freezing.   The most a game freeze can do to damage your system would be to corrupt data.  It is no way could cause hardware failures.


                    Exactly, unless a defect can cause accelerated wear with no noticable issues in the game...

                    IMHO, the only way a disc defect could cause accelerated wear would be doing something that makes it need to re-read data, such as improperly streaming from the disc.  Anything that could cause the disc to be read more would definately cause software issues - noticable bugs in the game.  If the discs were defective, how would it not be noticable?
                    • 17. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
                      tafkap777
                      Great post, but about a month or so too late for me. I had my wii break down on me while playing BO early in December. I read about how some people were saying that the game was pushing the wii too hard and causing the break downs, but nothing could be done about it. Since my console was just about exactly two years old and out of warranty, I thought I had nothing to loose by trying to repair it myself. I got as far as replacing the laser with one from a friend's wii before I said screw it, and bought a new one. I still have the old wii that broke while playing BO, but since I opened it up and replaced the laser, I suppose Nintendo won't fix it for free. <heavy sigh>
                      • 18. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
                        The Virus X
                        That's great that you had such an easy experience with Nintendo. My console kicked the bucket back in similar fashion early December from playing Black Ops, although my console was barely pushing 6 months (FYI, Super Mario Galaxy 2 made me buy a Wii). I knew it would be fixed for free, so I simply set up a repair order online and mailed it away along with the Black Ops disc the next morning without talking to any representatives on the phone. Roughly a week and a half later a FedEx guy knocked at my door, I opened the box and found a brand new console loaded with the same memory as my old one. I was very pleased with the service I recieved, and am glad to hear there are others out there just as pleased with Nintendo's actions, even with expired warranties.
                        • 19. Re: Wii Disc Drive Failures and How Nintendo is Helping Out
                          McMurphy

                          kweagle wrote:

                           

                          I personally think the defective disk thing is bull.  If there was a defect in the printing process, it should affect everyone with that defect in the same way.  The fact that the game runs fine for days/weeks/months before there is a problem (when nothing different has been done in the game) suggests that it is not a faulty disk, but rather accelerated hardware failure.

                          The fact that some peoples Wii's freeze is not related to the disk drive failure.  In fact, I believe the opposite to be true in that weak disk drives are causing the freezing.   The most a game freeze can do to damage your system would be to corrupt data.  It is no way could cause hardware failures.



                          Well, there is a couple issues with that thesis, but---hey---no one is making it easy for us to collectively come to a definitive answer to a very real problem.

                          I understand that the Wii is a really easy target with its limited abilities.  That said, I also have the Playstation 3 system, and it is certainly quite capable of handling Black Ops.  PS3 owners have also had problems with disc drive failures after buying Black Ops.  The issue on both fronts, from what I gather, is more to due with the game not being properly written for the Wii and PS3 consoles. The PS3 has also had disc drive failures due to improper speed up issues of the Blu Ray. Luckily, I am not dealing with Sony in this case because, while they started out replacing systems, they have been less responsive towards hardware complaints since then.  

                          There are deviations in games when mass produced on discs, and hardly without precedent in the disc-based medium in general.  Sometimes, particularly if production is rushed, a consumer can end with a CD, DVD, Blu-Ray, and video games not of equal quality.  Metroid: Other M, again, is an apt comparision.  Some of the copies had the infamous door glitch.  Most did not. 

                          I do strongly agree with your doubt, Kweagle.  My first introduction to Activision games (and this will date me) were the awesome Atari 2600 titles.  Could you imagine the Atari generation if it had such open communication with the developers?  The underbelly (and perhaps headache) of a gaming age in which the random consumer can provide real-time feedback is that it breeds an incredible amount of crying "wolf."  I would agree that a percentage of the claimed disc drive failures due to Black Ops is actually due to excessive gaming and an untimely end of a hardware assembly.  It is a shame that is so common in gaming forums now days because it muddles and often outright buries the legitimate claims.

                          That said, I am of the opinion that outright denying that copies of Black Ops have triggered or caused Wii disc drive failures to be equally muddling and, perhaps, to the great disadvantage to the Black Ops Wii owners like me who have had the misfortune of having their Wii console in need of repair.  As a consumer, all I know is that my Wii console never once showed symptoms of disc drive wear until that night with Black Ops.  In fact, I will extend that claim to include that I have never had a problem with my Nintendo Wii hardware at all prior to said point.  It is just too suspect, particularly when the claims that console limitations and/or accelerated hardware failure derives from a company that may have something to lose if they admit fault.

                          I realize that you personally reject Nintendo's claim, but it may not be worth compromising the didactic results of Nintendo's stance, whether it be true or false.  In the end, Nintendo has put forth a venue in which Wii console owners can get their systems repaired for free with a renewed year of warranty.  Nintendo claims that they are doing it not because of any fault on their end in regards to hardware, but because they stamped the Nintendo Seal of Approval on software that has been causing damage to consoles.  Is it my battle to determine whether Activision's or Nintendo's claims are true?  Is it yours?  No.  I certainly am not going to personalize my identity in that debate for a corporate entity.  Speaking as a consumer, I just want the issue resolved.  Let the lawyers duke out who will be footing the repair bills in the end.  What is important is getting Nintendo Wii Black Ops players back to the position they were in prior to their Black Ops purchase.  Nintendo is giving me that.  Until they prove their promises to be false, I can see no reason to doubt it in favor of another company who has been less that forthcoming about the matter.

                          If you, random reader, have wandered in late to this discussion because you are looking for some information in regards to your recently disabled Wii console, it is of great advisement that you read the first post of this topic.  From there, you view steps of how to go about getting your Wii Console repaired for free.
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