1. I don't think IW staff can actually do that (never see it done before)
2.IW staff have not seen to be posting on this site for quite some time now (we know its a big problem)
3. I recommend trying to contact them directly by email thats your best chance
If they had national ranks, they would also have national matchmaking, eliminating a large amount of lag. Since Little Billy (Activision's target market) lives in the US, we Australians will never get any real support to support the problems we have.