8 Replies Latest reply on Dec 28, 2012 6:32 AM by Black_Jack RSS

    Black Ops 2 "has stopped working"

      So I got the game and quickly installed it, I installed all 3 (singleplayer, multiplayer, and zombies). And when I run it on steam all it does is crashes I don't even go to like the first screen of the game. A window just pops up saying "Black Ops II has stopped working".

       

      I have:

       

      installed latest drivers

      installed NVIDIA beta driver

      verified cache integrity

      turn off other programs

       

       

      also when i run the .exe from the common folder on steam it tells me this : "The procedure entry point CreateDXGIFatory1 could not be located in the dynamic link library dxgi.dll"

       

      I don't know what that means, Can anyone tell me a solution to this problem?? Thank you.

       

      I did try calling activision but they are useless they don't pick up and the live chat takes forever. I have been waiting for 5 hours for an available agent and then at the end it just tells me no one is available. Man this just ruined the game for me.

        • Test #1
          Re: Black Ops 2 "has stopped working"

          I googled CreateDXGIFatory1 and ran into a thread about another app crashing if you didn't have a Windows update that comes with Vista SP2. Try updating Windows.

          Last Edited: Nov 14, 2012 9:13 PM
            • Test #1
              Re: Black Ops 2 "has stopped working"

              I tried updating but It says : "Some updates were not installed:

               

                                                           Errors found: Code 643 and Code 646"

               

               

               

              Last Edited: Nov 14, 2012 9:34 PM
                • Test #1
                  Re: Black Ops 2 "has stopped working"

                  I'm experiencing the same problem. I updated to SP2 and used many of the DLL fixes that some others offered, but so far there have been no solutions for the past two days.

                  Last Edited: Nov 15, 2012 5:18 AM
                    • Test #1
                      Re: Black Ops 2 "has stopped working"

                      TheHammer107 you might want to either google for the answer to that or contact Microsoft support.

                       

                      Nengchang what is the exact error that you receive when launching the game?

                      Last Edited: Nov 15, 2012 12:49 PM
                        • Test #1
                          Re: Black Ops 2 "has stopped working"

                          "The procedure entry point CreateDXGIFactory1 could not be located in the dynamic link library dxgi.dll"

                           

                          I initially only had SP1 for 64 bit vista and patched to patched to SP2 when I attempted some guides. Updating to SP2 however did not fix this issue.
                          I noticed there was a code that comes with every patch. I don't have the code at the moment as I'm going to try to reinstall SP2, but I know the KB code was not the same as the KB code in the guide I was viewing.

                           

                          I've found some other guide that claims they have solved it at the moment. I'll check back with this forum later if it helps.

                          Last Edited: Nov 15, 2012 2:35 PM
                  • Test #1
                    Re: Black Ops 2 "has stopped working"

                    •  

                      FIX: i found a fix myself! the game is corrupt, that is why its not working and just reinstalling the multiplayer aspects will not fix it! NOTE* YOU NEED TO INSTALL ALL OF THE GAME (YOU NEED TO REINSTALL ALL 20GBS I THINK) SO YALL BLACK OPS 2 MP SP AND ZOMBIES! THEN YOU CAN PLAY!

                       

                    Last Edited: Dec 28, 2012 1:08 AM
                    • Test #1
                      Re: Black Ops 2 "has stopped working"

                      Do a system restore to the nearest date when it is still working. System restore fixed everything for me, and it only takes less than a hour. I am taking a nap and left it there to run, when i am back, it is all ready.

                       

                      Another possible solution, is to disable the "Enable Steam Synchronization" (Right click game> Updates> Untick Enable Steam Sync)  for all of your downloaded Black Ops 2 games (MP, ZM, SP).

                       

                      Then uninstall all of it, try using ccleaner to remove the remaining registry, you can skip this but i recommend doing it or restarting your computer before uninstalling all the games. Also, check your Steam folder to make sure that there shouldn't be game files in it.

                       

                      Good luck, and Happy New Year !

                       

                      Cheers,

                      Black Jack

                      Last Edited: Dec 28, 2012 6:32 AM