First step: Contact Support
They are best equipped to log the issue and assist you.
Bumping a thread doesn't help fix the problem, or even really bring awareness to it. All it does it put spam on the boards.
mine has bean reset as well i still got my 10.000 kills on conbat record but on the leader bored its saying im no rank but all my mates ant like it its a load of **** thats all i can say since the game has come out thats all every 1 as had is prblems after problems and lag after lag since i put this game in my computer all it bin doing is keep kicking me out the party it all **** man