My BO2 stats have been reset and I don't know why.
The link to request the restore of the stats is not working, it tells me to link my account to my Xbox LIVE Gametag, I've already done this.
The phone support is closed on saturday.
I've lost a additional class unlocked with a prestige, 20 unclock points as I am (and still am, and this makes this thing even more RIDICOLOUS) at Prestige 20 Level 20.
All my weapons are locked.
This is ridicolous! How can a company like Activision lose all my stats (this is the second time btw) and have a website with broken login system? I didn't pay 70€ to lose 30h of gameplay, and I'm totally alone! I event dubt that someone is going to answer (or read this message) on this forum!
You won't get your exact level back, but this is the quickest way - https://support.activision.com/articles/en_US/FAQ/Rank-Has-Been-Reset-or-Rolled- Back
I was rolled back 53 levels, but that was much better than starting from scratch.
Hope this helps
I too am having this problem contacted the company in all the ways listed and still had no help was told it would take up to 24 hours and it has been nearly 28 hours since it happened I have lost my level and my weapons and tokens etc. Tried numerous ways to contact activision about the problem since the 24 hours were up with no response at all for a company as big as activision you would think they would have this sort of thing sorted by now.
I don't know if I am honest, but if they are "restoring" your stats, then I would guess at no, you will not get what you have obtained since, as if they could do that, why could they not restore me back to exactly where I was? I could be wrong though.
Just happened to me too, maxed out many weapons to gold camo ... sent a PM to the dev but what chance is there to be back on my prestige level and all the unlocks I had.... 0 % I think.
I just wanna play the game but to start from scratch is not something I want to do.... this sucks.