Well, I guess I'm happy to hear that I'm not the only person being ignored. Its sad, though. It makes me kick myself for spending money on the game, and solidifies my resolve to not spend any more money on it at all. If I can't be sure I can actually access my kingdom, why would I want to give them any more money. It sad, since I love skylanders. Oh well....
Disney Infinity, here comes my wallet. We just dropped close to $75 on extra figures INSTEAD of Skylanders.
Thanks for taking the time to post. If you are having an issue with a champion/level being removed or rolled back, then please let me know the following information:
- Gems/Real world currency invested:
- Kingdom Level before/after (this is only needed if you experience a level rollback/reset)
Also, can you please try deleting the app, reinstalling it, then when you start up, do not log in to the activate, but instead play through the tutorial. Once that has been completed, THEN, log into the activate and let me know if anything that was missing, has returned.
Thanks for responding. I did uninstall and reinstall, but was never able to recapture my progress. I have started the game from level one, which I'm not unhappy about. 95% of my friends in the game were still there when I restarted.
What does upset me is the all money I spent on gems that went missing along with my progress. I suspect I've bought in excess of 3,000 gems over the course of my last game.
What really gets my goat, though, is that I bought a gem pack 2 on special about two weeks ago (660 gems + some wish stones) after restarting the game, and it has never been made available to me.
My Activate name is Kate Kennedy.
Appreciate any help you can offer on this matter.
If you are still encountering an issue with Lost Islands, please try the following Activision Support . Should you need additional assistance, a support phone number is available within the article so an agent can assist you further.