That is quiet odd. This time around, please uninstall the app, reinstall it, and instead of logging into your activate account right away, just play through the tutorial without logging.
Once the tutorial has been finished, then try to log into the activate account.
If you are still having issue with your account, then please provide the following information:
- Activate Name:
- Gems/Real world currency invested: How Much?
- Kingdom Level before/after (this is only needed if you experience a level rollback/reset)
I have called into Activision support and started a support case on 10/24 and to this date have only been asked the same questions you have asked. I've all but given up on the game, and will just ask to have my money refunded to me. I have lost too much time to get back into playing the game any longer. My only purpose in replying to this thread is to express my displeasure with this situation.