26 Replies Latest reply on Mar 17, 2014 5:27 PM by kingdyrve RSS

    Ghost Black Screen PS4

      Every time I try t play multiplayer, the game goes to a black screen and freezes.

      Latest reply: on Mar 17, 2014 5:27 PM by Replies: 26 in GHOSTS SUPPORT
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        • Test #1
          Re: Ghost Black Screen PS4

          Is anyone willing to help?

          Last Edited: Nov 28, 2013 7:13 AM
          • Test #1
            Re: Ghost Black Screen PS4

            Hello vshasta21,

             

            Thanks for posting.

             

            Are you currently connected to a internet source? If you can, disconnect and load up multiplayer once again. Does the screen still go black?

             

            Is this a digital or disc version of the game? Was this purchased through the upgrade feature?

             

            Thanks,

            ^JG

            ATVI Support

            Last Edited: Nov 29, 2013 7:13 AM
              • Test #1
                Re: Ghost Black Screen PS4

                i have the retail disc copy of the game. It was purchased full edition. Here is what I have tried so far:

                 

                1. delete game, delete game data, reinstall with patch = still black screen

                2. Reinitialize PS4, wired connection, install with patch = still black screen

                3. reinitialize  ps4, download 5GB of demos, install with patch = still black screen

                4. Go to GameStop, exchange disc for new one, then steps 1-4 again = still black screen

                 

                please help. Sounds like many people have the same issue. Wasn't a problem until the most recent patch was released.

                Last Edited: Nov 29, 2013 6:09 PM
                • Test #1
                  Re: Ghost Black Screen PS4

                  Can anyone help?  this is ridiculous.  I just got a new PS4 to test on and its the same problem.

                  Last Edited: Dec 3, 2013 8:21 PM
                    • Test #1
                      Re: Ghost Black Screen PS4

                      Hey vshasta21,

                       

                      Does you PS4 light blink blue as well? Please try the following suggestions listed here: Black Screen Issues, scroll down to PS4 Getting Bricked/Black Screen. Also, did you digitally upgrade, or only own Ghosts on PS4?

                       

                      ^MC

                      ATVI Support

                      Last Edited: Dec 4, 2013 7:20 AM
                        • Test #1
                          Re: Ghost Black Screen PS4

                          My PS4 doesn't blink with a blue light when the crash happens. I did not digitally upgrade. I bought a retail copy of the game (blu-Ray). I've actually exchanged it for a new disc because Activison said it might be the disc. I have concluded it is either my account or the patch (most likely the patch). Activision has escalated my support call to their tier 3 people. can someone fix this? There seems to be a lot of people having this exact issue.

                          Last Edited: Dec 4, 2013 5:34 PM
                          • Test #1
                            Re: Ghost Black Screen PS4

                            Activision Support? you out there? HELP

                            Last Edited: Dec 8, 2013 11:25 AM
                        • Test #1
                          Re: Ghost Black Screen PS4

                          Any update? Still doesn't work for me.

                          Last Edited: Dec 8, 2013 12:52 PM
                          • Test #1
                            Re: Ghost Black Screen PS4

                            Any update? Still can't play. At this point, I am willing to try anything.  What black magic must I do to get this game to work.  If it doesn't work in 3 days, everything will be returned.

                            Last Edited: Dec 11, 2013 6:19 PM
                            • Test #1
                              Re: Ghost Black Screen PS4

                              Still not working. 3 PS4's, 3 Disc exchanges, 1 digital download. New user. Wired connection. Reinstall. Rebuild database. Delete game data. Reintialize PS4.

                              Last Edited: Dec 14, 2013 10:07 AM
                            • Test #1
                              Re: Ghost Black Screen PS4

                              I tried everything from restarting, redownloading, rebuilding database, and other methods to get rid of the Black Screen on CoD Ghosts.

                              And just a little bit ago, I found a solution.

                              Try using a different profile while playing Ghosts. If you don't have one, just make one.

                              I signed in to another profile, hit multiplayer, and it starting working fine. Came back to my original profile, and it also worked great.

                              I hope that helps with your (and other's) black screen.

                              (This is what worked for me, it may not work for you, but hopefully it will) 

                              Let me know if it does

                              Last Edited: Dec 6, 2013 12:03 AM
                                • Test #1
                                  Re: Ghost Black Screen PS4

                                  tried new account and friends account. Still doesn't work. I also exchanged the disc copy (again) for the digital copy. Same problems. This will be my 6th time downloading the game. Activision and Sony are no help. im about to return everything and get my money back.

                                  Last Edited: Dec 7, 2013 9:34 AM
                                • Test #1
                                  Re: Ghost Black Screen PS4

                                  Can anyone help?

                                  Last Edited: Dec 7, 2013 6:02 PM
                                  • Test #1
                                    Re: Ghost Black Screen PS4

                                    having same issue its a pain in the ass. had digital copy and now bought hard copy and still nothing. Help Activision!!

                                    Last Edited: Dec 10, 2013 8:52 PM
                                    • Test #1
                                      Re: Ghost Black Screen PS4

                                      SOMEONE FROM ACTIVISION..... FIX IT!!!!!!! this is getting ridiculous now. The port checking, reinstalling, reinitialising, wired connection - ALL OF IT DOESN'T WORK!!!! what are you going to do Activision???? I can't even get past the title screen now. it's not the ps4 or the disc that's not working. IT'S THE GAME!!!!

                                      Last Edited: Dec 11, 2013 11:07 PM
                                      • Test #1
                                        Re: Ghost Black Screen PS4

                                        BUMP.

                                        Last Edited: Dec 12, 2013 7:34 AM
                                        • Test #1
                                          Re: Ghost Black Screen PS4

                                          Did any of you install War Thunder? That's the reason I had a go on it and then couldn't get on COD at all just a black screen, I googled and found a thread here and on the PSN forums, the fix worked however instead of logging out I had to restart PS4.

                                           

                                          Close War Thunder and close COD. Turn off your PS4, then re-load it up. Now click COD Ghosts. It should work now.

                                          Last Edited: Dec 25, 2013 3:51 PM
                                          • Test #1
                                            Re: Ghost Black Screen PS4

                                            Let me tell you a little some thing about Activision. When Black Ops 2 game froze and caused people's HDD on PS3 to become corrupted, they denied responsibility then too. They released a patch that didn't work that was supposed to fix it and it didn't work. Still they denied responsibility for hundreds, maybe thousand of PS3 HDD breaking over their game. I personally made a complaint with the BBB California. They finally offered me a free game of my choosing as some sort of make it all better. I chose Ghost to at least get back the $60 I paid for Black Ops2 (still out a PS3 mind you). They then go back on their word and offer MW2 or lower saying the promised me these inferior titles when I called to claim my game 2 months ago. The company is a joke. Because of their poor quality I was out my PS3 and the game. Nice one..... I so wish I could blow up on them in this post, I feel my angry rekindling.

                                             

                                            That is why IF I buy their games now, I will buy them used, so they don't profit, Activision is a horrible company. I bought Ghost used last night and suprise suprise black screen, can't even play it. At least buying used I can GET MY MONEY BACK FOR YOUR POS BROKEN GAME (just like black ops 2)! UNLIKE WHEN YOU GAVE ME THE BONE LAST YEAR! Fun as COD may be, I will not miss you guys when you go bankrupt and it can't come soon enough. Give up the idea that they will admit they are screw ups, this company rather hang you out to dry before that day comes. Destiny looks great to bad I'll have to pass.

                                            Last Edited: Jan 4, 2014 5:56 AM
                                            • Test #1
                                              Re: Ghost Black Screen PS4

                                              Did anyone ever find a fix for this I'm still having this problem.

                                              Last Edited: Jan 9, 2014 4:00 PM
                                              • Test #1
                                                Re: Ghost Black Screen PS4

                                                Have been having the same problem with my ghosts game.I had tried everything. when i deleted everything last time i could not get  any game to work because they did not finish installing.I had to clean the cd perfectly.not a mark on them.then they finished installing. and even my ghosts game is working now

                                                Last Edited: Mar 17, 2014 5:27 PM