1 Reply Latest reply: Nov 26, 2013 10:15 PM by OGHuxtable RSS

    My friends can connect to online multiplayer, but I can't!!! Even though my Xbox live is active and my internet is working?

      Hi, my name is Larissa and I am from Tasmania, Australia.

       

      I have contacted Xbox support and they said to contact you at Activision.

       

      My Xbox live is fine and my internet is working. I have had COD black Ops 2 for ages and have never had problems, now all of a sudden, it will not let me play online multiplayer. My friends can, and I can play it on my boyfriends Xbox but it will not play it on mine anymore.

       

      I click online multiplayer and it says that the sever is down. However, I looked on your website and it is NOT down.

       

      I cannot get online but my friends can and I can on my boyfriends Xbox. WHAT is going on???!! Please help!

        • Re: My friends can connect to online multiplayer, but I can't!!! Even though my Xbox live is active and my internet is working?
          OGHuxtable

          Hi Larissa,

           

          Since you are able log into your account on your boyfriend's console and play without issue, it doesn't sound like an account issue.  It may be a network issue.  We can assist with providing tips on how to optimize your network set up.

           

          First, you can always check online services status here Call of Duty: Black Ops 2 Status

           

          If online services are fully operational and you are still unable to connect, you may want to try the following.

           

          • Reboot your router.
          • Try using a wired connection in order to sustain the connection quality.
          • To help identify if there is an issue with the router or blocked ports, try connecting directly through the modem. 
          • Check the NAT type.  Is it Open, Moderate or Strict?
          • Establish a static IP address and port forward. 

           

          Here are the port numbers you will need:

           

          Xbox:  Activision Support

           

          Should you have any questions on how to port forward, please contact your ISP or the router manufacturer.

           

          Regards ^AH