So I've been playing Lost Islands since it came out. I have had battle grounds for over six months. I was unable to log in on Christmas eve because I had to work, and then the rest of the day was spent with family. I have spent money on both games, gem purchases etc. Why did I not get holiday Washbuckler? Am I not a "loyal" customer because I can't log in every single day of my life? I have hundreds of dollars in skylanders product, I'm more than a little annoyed that I am not considered "loyal."