9 Replies Latest reply: Feb 28, 2014 7:11 AM by BkfstWidow RSS

    How do I get rid of these annoying graphics glitches (PC)?

      While playing Ghosts (Singleplayer and Multiplayer), I always get graphics glitches of this kind:

      - http://cloud-2.steampowered.com/ugc/721993905151304400/BE86234FA2318FD462D2D339E 8B0B9CF3DEDF2EA/

      - http://cloud-3.steampowered.com/ugc/705106203812819237/278491AA1965313D2B6083DDF 59E4FF30D01C730/

       

      I can't play with these kind of glitches and even though this seems to be a known issue (I have found many people having the same problems) I have not been able to find a solution to this matter. Is there a way to solve (if so: how?), will there ever be a way to solve it or am I just supposed to not be able to play a game I payed much money for?

       

      My PC:

      AMD Radeon HD 7800 Series

      AMD Phenom II X4 965

      12gb RAM

       

      Thanks for your time, I hope I can get help, because I finally want to be able to actually play the game!

        • Re: How do I get rid of these annoying graphics glitches (PC)?
          OGHuxtable

          Greetings Luba1893,

           

               Thank you for posting your concerns. I hope these steps can help you to improve your game experience. Please visit this link, which will provide you with instructions on PC troubleshooting: http://support.activision.com/articles/en_US/FAQ/PC-Error-Message-EXE-ERR-COULDN T-CONFIGURE/Also, verify your game cache, visit link for instructions: Verify Game Cache Files (GCF) - How To's - Knowledge Base - Steam Support.


          Sincerely,

          ^CA

          ATVI Support

            • Re: How do I get rid of these annoying graphics glitches (PC)?

              Thanks for the reply!

               

              I followed all these steps, but unfortunately, it didn't change anything. Is there anything else I can do to solve it?

                • Re: How do I get rid of these annoying graphics glitches (PC)?
                  EmiliozGunz

                  The screenshots look like there might be something either not updated, or not meeting the system requirements on your machine.

                   

                  Can you please post your DxDiag here so I can check out your computer specs.

                   

                  Best,

                  ^JG

                  ATVI Support

                    • Re: How do I get rid of these annoying graphics glitches (PC)?

                      ------------------

                      System Information

                      ------------------

                      Time of this report: 1/6/2014, 08:39:14

                             Machine name: LUKAS-PC

                         Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

                                 Language: German (Regional Setting: German)

                      System Manufacturer: MSI

                             System Model: MS-7693

                                     BIOS: BIOS Date: 10/31/12 12:54:09 Ver: 04.06.04

                                Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz

                                   Memory: 12288MB RAM

                      Available OS Memory: 12274MB RAM

                                Page File: 8164MB used, 16382MB available

                              Windows Dir: C:\Windows

                          DirectX Version: DirectX 11

                      DX Setup Parameters: Not found

                         User DPI Setting: Using System DPI

                      System DPI Setting: 96 DPI (100 percent)

                          DWM DPI Scaling: Disabled

                           DxDiag Version: 6.01.7601.17514 32bit Unicode

                       

                      That's the System information, I didn't want to post the whole dxdiag.txt, that would have been way too long. I hope this is enough, or do you need any other information?

                        • Re: How do I get rid of these annoying graphics glitches (PC)?
                          EmiliozGunz

                          Looks like its missing the display information(which contains your graphics card details).

                           

                          The information will be located over on the "Display" tab.

                           

                          Thanks,

                          ^JG

                          ATVI Support

                            • Re: How do I get rid of these annoying graphics glitches (PC)?

                              Ok, here they are:      

                               

                                Card name: AMD Radeon HD 7800 Series

                                     Manufacturer: Advanced Micro Devices, Inc.

                                        Chip type: AMD Radeon Graphics Processor (0x6819)

                                         DAC type: Internal DAC(400MHz)

                                       Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_27331462&REV_00

                                   Display Memory: 4095 MB

                                 Dedicated Memory: 1002 MB

                                    Shared Memory: 3093 MB

                                     Current Mode: 1920 x 1080 (32 bit) (60Hz)

                                     Monitor Name: PnP-Monitor (Standard)

                                    Monitor Model: W2243

                                       Monitor Id: GSM56FF

                                      Native Mode: 1920 x 1080(p) (59.934Hz)

                                      Output Type: DVI

                                      Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll, atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitm m64.dll

                              Driver File Version: 8.17.0010.1247 (English)

                                   Driver Version: 13.251.0.0

                                      DDI Version: 11

                                     Driver Model: WDDM 1.1

                                Driver Attributes: Final Retail

                                 Driver Date/Size: 12/6/2013 23:01:52, 1318552 bytes

                                      WHQL Logo'd: Yes

                                  WHQL Date Stamp:

                                Device Identifier: {D7B71EE2-2B59-11CF-0D73-3907BEC2C535}

                                        Vendor ID: 0x1002

                                        Device ID: 0x6819

                                        SubSys ID: 0x27331462

                                      Revision ID: 0x0000

                              Driver Strong Name: oem52.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575B:13.251.0.0:pci\ven_1002&dev_6819

                                   Rank Of Driver: 00E62001

                                      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

                                 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     D3D9 Overlay: Not Supported

                                          DXVA-HD: Not Supported

                                     DDraw Status: Enabled

                                       D3D Status: Enabled

                                       AGP Status: Enabled

                               

                               

                                        Card name: AMD Radeon HD 7800 Series

                                     Manufacturer: Advanced Micro Devices, Inc.

                                        Chip type: AMD Radeon Graphics Processor (0x6819)

                                         DAC type: Internal DAC(400MHz)

                                       Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_27331462&REV_00

                                   Display Memory: 4095 MB

                                 Dedicated Memory: 1002 MB

                                    Shared Memory: 3093 MB

                                     Current Mode: 1360 x 768 (32 bit) (60Hz)

                                     Monitor Name: PnP-Monitor (Standard)

                                    Monitor Model: L32WB81

                                       Monitor Id: AOC32B8

                                      Native Mode: 1360 x 768(p) (60.015Hz)

                                      Output Type: HDMI

                                      Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll, atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitm m64.dll

                              Driver File Version: 8.17.0010.1247 (English)

                                   Driver Version: 13.251.0.0

                                      DDI Version: 11

                                     Driver Model: WDDM 1.1

                                Driver Attributes: Final Retail

                                 Driver Date/Size: 12/6/2013 23:01:52, 1318552 bytes

                                      WHQL Logo'd: Yes

                                  WHQL Date Stamp:

                                Device Identifier: {D7B71EE2-2B59-11CF-0D73-3907BEC2C535}

                                        Vendor ID: 0x1002

                                        Device ID: 0x6819

                                        SubSys ID: 0x27331462

                                      Revision ID: 0x0000

                              Driver Strong Name: oem52.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575B:13.251.0.0:pci\ven_1002&dev_6819

                                   Rank Of Driver: 00E62001

                                      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

                                 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     D3D9 Overlay: Not Supported

                                          DXVA-HD: Not Supported

                                     DDraw Status: Enabled

                                       D3D Status: Enabled

                                       AGP Status: Enabled