0 Replies Latest reply on Jan 2, 2014 9:41 AM by joepregler RSS

    Why does my portal not recognize cynder???Brand new starter pack for PS3

      My Portal will not recognize Cynder.  It does fine with Tree Rex and Jet-Vac.  We received Skylanders Giants, as well as a PS3 for Christmas.  I went online and it said to go to the general settings.  Unfortunately, I do not have the option to reset any toys in the settings.  I tried waiting on the phone but it was like an hour wait for support.  Trying this out.  I am assuming something is wrong with the Cynder toy?


      Thanks for any help!