My Portal will not recognize Cynder. It does fine with Tree Rex and Jet-Vac. We received Skylanders Giants, as well as a PS3 for Christmas. I went online and it said to go to the general settings. Unfortunately, I do not have the option to reset any toys in the settings. I tried waiting on the phone but it was like an hour wait for support. Trying this out. I am assuming something is wrong with the Cynder toy?