3 Replies Latest reply: Jan 15, 2014 12:47 PM by OGHuxtable RSS

    Losing gems

      I Purchased a heap of gems but did not use them, when I got up this morning they had all disappeared.  Can anyone help me.

       

      I Also have lost islands installed on another a Ipad which will not even start after the update ,I have checked memory, space.  But I still can't get it to work.

       

      please help?

        • Re: Losing gems
          EmiliozGunz

          Hello Hippy180,

           

          Sorry to hear about the missing gems! Can you please let me know the following:

          - Activate Name

          - How many gems lost

           

          We will do everything we can to try and get this resolved for you.

           

          Thanks,

          ^JG

          ATVI Support

          • Re: Losing gems

            I assume you mean my email which [Removed by Moderator] ^AH

            This is on my daughters Ipad.

            We have lost at least 350 gems.

             

            Any idea why I can not even open skylanders on my other Ipad, it shows the activision screen then goes back to my home screen.

              • Re: Losing gems
                OGHuxtable

                Hi Hippy180,

                 

                Due to privacy reasons, I removed your email address from the post.  I'll send you a direct message regarding the matter.  Please be sure to check your inbox.

                 

                Regards ^AH