The fact we have "potentially" (and I am writing this on the premise that this is true) a few people who have had their bans reversed (heck it wouldn't matter if it was only one to be honest) has shown one thing. The process is not 100% infallible.
The moment even a single ban is reversed means the current system needs a complete overhaul, and more importantly this "all bans are final there is no appeal process " stock reply from Atviassist needs to be screwed up and binned never to be uttered again EVER.
A system where people can appeal bans HAS to be instigated. Period. This shouldn't even be a discussion now, it just needs to happen.
There is issues with the ban article repeatedly linked by Atviassist on twitter - Firstly there is a question of "did this answer help" with only one answer -yes. and secondly and more importantly to us on the forums that article ultimately instructs peoples to come to the codforums (as does the game message). So people faced with a ban hit a double whammy of brick walls, and more importantly still have no idea why they were banned in the first place. The article is ambiguous in reasons for bans and punishments in these instances.Compounding the issue was Atviassist seem to have forgotten this forum exists in the last two days,
Just simply change the article (remove the pointless did this help question) add an email link (or form) to a dedicated ban email address that people can use. Give a time frame (I think 5-7 working days is fair) . Done.
End of the day whether or not a ban is justified EVERYONE is entitled to decent customer service and more importantly a basic level of respect, regardless or whether they are guilty or not. All these last few days have done really (regardless of if the bans issues were justified or not) is cause doubts within the cod community whether or not the system is a "perfect" as we were always meant to believe. when you cause a situation where your core loyal fanbase loses trusts in the system this ultimately hurts the franchise more than anything. This weekend has also shown up numerous failings once again with the support system.
Again regardless of the legitimacy of these bans, just from an outside view of events, watching people be given an impersonal stock answer on twitter, directed to a less than helpful article and then posting here only to see there post locked or another stock answer given or harangued by their peers is wrong.
This behind the curtain *redacted* needs to end, XBL manages quite happily to have a dedicated forum to address bans and the xbl support staff have access to gamertags and reasons for bans and reply as such. I am not suggesting the same level of openness needs to happen in cod but if a studio issues a ban wave, a list should be sent to atviassist so they can at least tell people WHY they were banned.