A couple of ways that I have found to be quicker- contact on Twitter. Send a tweet to ATVIAssist with your details or click on the support button at the top of the page ,next to the flag, sign in, and create a support thread there. I have also seen that posters have used a Reddit account to contact some support staff there. I do not have information on Reddit outside of just mentioning it. you may also find the information you need by using the search feature on these forums- there is a lot of info that has helped others solve the issues affecting their consoles/gaming format.You might also consider starting a thread in this support forum and you may have your question answered here. Good luck-good games!
Thank you for the replies.
I do not have a twitter account and don't even know what reddit is.
But I did get an email now from support to handle the problem.
The troubles I am having the last days is that extinction crashes at every game being played.