Hey! Try power cycling your console and connections. Here's how:
• Turn off your console(Make sure that there is no disc inside)
• Unplug everything from the console(Power cord, Internet cable, etc.)
• Let it rest for an hour or so
Tell us what happens after. Peace!
A support case was created for you and you should be contacted shortly by a Customer Support Representative, if you haven't been already. You can view and update your case at the Activision Support website. After logging in, go to "My Support" then "My Cases".