7 Replies Latest reply on Aug 16, 2014 3:35 PM by EmiliozGunz RSS

    Ghosts insignia pack problem

      So, I recently bought the Hardened edition of Ghosts from Amazon.co.uk (Late I know but I was busy with other games) and was excited to enter in my code for the insignia pack. I waited about a week since the purchase to make my cod account and enter in my code. Yet, when I type in the 13 digit code, it tells me the code is not valid. Strange, since the game was sealed when it arrived, and my season pass code worked, so why will this one not work. I've tried everything. With caps, without caps, spaces no spaces, even with these line things ( - ) and yet I still receive the same error. Am I doing anything wrong (using a pc, logged into my cod account, linked my xbox account, and am on the website that was on the piece of paper in the game), or do I have to contact Amazon or activision to complain and get a new code? Still if the code was used, why not use my season pass one as well? I don't understand. Any help will be extremely kind.

      Latest reply: on Aug 16, 2014 3:35 PM by Replies: 7 in GHOSTS SUPPORT
      Member
      MysticDrake
        • Test #1
          Re: Ghosts insignia pack problem

          I previously asked support about this and they told me that the redemption site is currently down and that they're looking into this. Just keep your code for the meanwhile, bro. And try it again at a later time. I'm sure that they'll keep us posted once it's available.

          Last Edited: Aug 13, 2014 1:44 PM
          • Test #1
            Re: Ghosts insignia pack problem

            I have the same prob ( "The code you entered is not valid. Please try again. Please note that the code was printed in upper case to help identify Ls from 1s.") very annoying  and seems to be lots of posts like this, some dating back months This is another reason why my m8s n I haven't pre-orded cod aw and unless probs like this are sorted well thairs plenty of other games out their!

            Last Edited: Aug 13, 2014 7:28 PM
            • Test #1
              Re: Ghosts insignia pack problem

              Hi,

              A support case was created for you and you should be contacted shortly by a Customer Support Representative, if you haven't been already. You can view and update your case at the Activision Support website. After logging in, go to "My Support" then "My Cases".

               

              Thanks,

              ^KJ

              Last Edited: Aug 16, 2014 3:35 PM